Regardless of the state of the economy and jobs market, small to medium-sized businesses feel the squeeze of labor cuts. When the workforce scales back, requests don’t.
The common solution is to divvy out tickets to teams that are either overqualified or simply don’t have the time available. When focused departments, like IT, are inundated with minor requests, they lose focus on critical projects and strategic initiatives.
This accumulation of seemingly trivial tasks can quickly pile up. Organizations navigating down-scaling or labor fluctuations have to be strategic with their time management.
For companies to recognize these pressures, they must implement effective strategies to streamline requests and prioritize each department’s workload.
Reduced IT Workforce
Small to medium-sized businesses will immediately feel the strain of an uncertain labor market. While larger corporations benefit from more gap coverage and agility, the “little guys” depend on each player to a significant degree.
When a business is growing at a pace healthy enough to afford internal IT and support, in some cases it’s truly an army of one. Most internal IT departments from a small, scaling business can begin as a one to few partner team.
Even with more upward mobility and higher labor demands, losing a partner in a department of 3 or even 10 can truly do damage.
Controlling that fire before it spreads is crucial. Far too often though, the solution comes in the form of passing around the low-hanging burdens.
One-Off Requests Burning IT Productivity
Companies of every size, dealing local to international, need constant and consistent monitoring of telecom budgets and performance. When specialized departments like IT are dragged into trivial, potentially laborious requests, it’s almost always a lose-lose scenario.
Utilizing these focused team members for this type of support costs businesses three-fold; time to solve, salary of the team member involved, and resources utilized.
Beyond this, they are also pulling these IT employees away from their focused workload and preventing them from pursuing growth initiatives.
Managing Service Requests, Alleviating Headache
Support needs to happen efficiently. Regardless of a scaled-down or scaling-up workforce, businesses need resolve that doesn’t bog down specialized departments like IT.
The small requests add up to major headaches and drain businesses’ precious resources. Often, many issues can be escalated directly to the carrier, but many businesses struggle with carrier communication, sometimes having zero correspondence for their entire contract.
A Partner For Real-Time Solutions
When it comes to minimizing the burden on your IT resources, escalating issues directly to your carrier proves a key method.
Technology advisors play a pivotal role in carrier services management. A good advisor will support you when needed, but a great advisor will proactively act on your behalf.
Worldnet’s dedicated support team is committed to escalating your concerns for immediate resolution, leveraging our strong and long-standing carrier relationships. More than an advisor, we are a solutions-oriented technology partner delivering practical outcomes that empower your organization.
