Phones are an indispensible part of business life but the relationship between business people and phone companies often leaves a great deal to be desired.
There is a common belief that phone charges are too high and billing lacks transparency.
Dealing with the phone companies usually seems to take time and effort that you would rather devote to other areas of your business.
Business dissatisfaction can be divided to financial and technical issues.
Many companies argue that charges for business users should be significantly lower, especially when you consider the impact of VoIP and other competing service providers.
Greater flexibility in phone plans is sought, along with a simplification of phone billing.
There is a real concern that bills are artificially inflated, for example, by ambiguous third-party charges.
Technical problems are another focus for the business person’s frustrations.
When you find a problem on the line, or discover that important calls have not been received, you want these problems quickly solved.
However, dealing with phone company support staff is not often the smooth experience you hope for.
Getting through to the right person and receiving the correct information and follow-up can be challenging.
It is easy to understand how you end up feeling that you never want to deal with a phone company representative again. Yet finding a quality and economical solution for your phone needs is far from “mission impossible.”